General Questions

1. What areas do you cover?

We proudly serve all of Cheshire and surrounding areas. If you’re unsure whether you’re in our range, just ask—chances are, we can help!

2. Are your cleaners insured and background-checked?

Yes, all our cleaners are fully insured and thoroughly background-checked for your peace of mind and property security.

3. Do I need to provide any cleaning equipment or products?

Not at all. We arrive fully equipped with professional-grade, eco-friendly cleaning products and tools.

4. What cleaning products do you use, and are they eco-friendly?

We use high-quality, non-toxic, eco-friendly products that are safe for people, pets, and the environment.

5. Can I book a one-off clean, or do you only offer regular services?

You can choose what works for you—we offer both one-off deep cleans and ongoing cleaning contracts.

6. Do you offer same-day or emergency cleaning services?

Yes, subject to availability, we do offer same-day and urgent cleaning services. Just call us and we’ll do our best to accommodate you.

7. How do I get a quote, and is it free of charge?

Quotes are completely free and come with no obligation. We can often provide them over the phone, by email, or via site visit.

8. Can I reschedule or cancel an appointment, and is there a fee?

Yes, we’re flexible! You can reschedule or cancel with advance notice—just let us know at least 24 hours ahead to avoid any charges.

9. Are your services pet-friendly?

Absolutely. We love pets and use products that are safe for furry family members.

10. Do you work evenings, weekends, or outside normal business hours?

Yes, we offer flexible scheduling including early mornings, late nights, and weekends—especially for commercial clients.

Domestic Cleaning

11. What’s included in a standard house clean?

Our standard house clean includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and surface sanitising. We can tailor the service to your needs.

12. Can I request specific tasks or areas to be cleaned in my home?

Yes, we’re happy to follow your cleaning checklist or focus on priority areas.

13. Do you bring your own vacuum, mop, and cleaning supplies?

Yes, we bring everything needed. However, if you prefer we use your equipment, we’re happy to do so.

14. How long does a typical home cleaning session take?

It depends on the size of the property and the level of cleaning required, but most standard home cleans take 2–4 hours.

15. Can I have the same cleaner for each visit?

Yes, wherever possible, we assign the same trusted cleaner to ensure consistency and comfort.

Commercial Cleaning

16. What types of commercial properties do you clean?

We clean a wide range of commercial spaces including offices, retail units, medical clinics, bars, restaurants, and more.

17. Do you offer out-of-hours cleaning for offices, bars, or clinics?

Yes, we specialise in out-of-hours cleaning to avoid disruption to your business—early mornings, evenings, or even overnight.

18. Can you provide cleaning certificates or reports for compliance?

Absolutely. We can supply cleaning checklists, compliance documentation, and reports tailored to your industry needs.

19. Do you offer specialist services like carpet, upholstery, or window cleaning?

Yes, we provide add-on services such as carpet and upholstery cleaning, appliance deep cleans, and interior window cleaning.

20. How do you ensure consistency and quality on long-term contracts?

We assign regular staff, perform routine quality checks, and maintain open communication to ensure your satisfaction at every visit.